Terms & Conditions

1. Services

Brightstone Cleaning Services provides residential cleaning services, including standard cleaning, deep cleaning, and move-in/move-out cleaning. Services are provided based on the information supplied by the customer at the time of booking.

2. Scheduling & Access

• Customers are responsible for providing accurate scheduling information and access to the property.
• If access is not available at the scheduled time, the appointment may be canceled or rescheduled.
• Changes or cancellations should be made in advance whenever possible.

3. Payments

• Payment terms will be communicated at the time of booking.
• Payment is due as agreed upon for completed services.
• Pricing may vary based on home size, condition, and requested services.

5. Age Restriction

Our services are intended for individuals who are at least 18 years old (or the age of majority in your jurisdiction). By using our website, services, or opting in to receive SMS communications, you confirm that you are at least 18 years of age or have the permission of a parent or legal guardian.

If you are under the required age, you should not use our services or provide personal information through our platform.

6. Satisfaction Guarantee

Your satisfaction is important to us. If you are not satisfied with a cleaning service, please contact us within 24 hours so we can address the issue.

8. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

9. Limitation of Liability

Brightstone Cleaning Services is not responsible for:

• Normal wear and tear
• Pre-existing damage
• Items not properly secured
• Damage caused by faulty or unstable fixtures

Customers are encouraged to notify us of any fragile or special-care items before service.

10. Right to Refuse Service

We reserve the right to refuse or discontinue service at our discretion for reasons including unsafe working conditions, inappropriate behavior, or misrepresentation of service needs.

11. Changes to These Terms

We may update these Terms & Conditions at any time. Updates will be posted on this page with a revised effective date.