Terms & Conditions

Effective Date: January 16, 2026

Welcome to BRIGHTSTONE CLEANING SERVICES LLC (“Brightstone,” “we,” “our,” or “us”). By using our website, booking services, or communicating with us, you agree to the following Terms & Conditions.

Services

Brightstone Cleaning Services provides residential cleaning services, including standard cleaning, deep cleaning, and move-in/move-out cleaning. Services are provided based on the information supplied by the customer at the time of booking.

Scheduling & Access

Customers are responsible for providing accurate scheduling information and access to the property.

If access is not available at the scheduled time, the appointment may be canceled or rescheduled.

Changes or cancellations should be made in advance whenever possible.

Payments

Payment terms will be communicated at the time of booking.

Payment is due as agreed upon for completed services.

Pricing may vary based on home size, condition, and requested services.

Satisfaction Guarantee

Your satisfaction is important to us. If you are not satisfied with a cleaning service, please contact us within 24 hours so we can address the issue.

SMS & Communication Consent

By providing your phone number, you consent to receive communications from Brightstone Cleaning Services, including service-related text messages such as:

Appointment confirmations

Scheduling updates

Customer support messages

Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP.
For assistance, reply HELP or contact us directly.

Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Limitation of Liability

Brightstone Cleaning Services is not responsible for:

Normal wear and tear

Pre-existing damage

Items not properly secured

Damage caused by faulty or unstable fixtures

Customers are encouraged to notify us of any fragile or special-care items before service.

Right to Refuse Service

We reserve the right to refuse or discontinue service at our discretion for reasons including unsafe working conditions, inappropriate behavior, or misrepresentation of service needs.

Changes to These Terms

We may update these Terms & Conditions at any time. Updates will be posted on this page with a revised effective date.

Contact Information

If you have questions about these Terms & Conditions, contact us at:

BRIGHTSTONE CLEANING SERVICES LLC
Phone: (614) 768-6086

5460 Franklin St. Suite 100

Hilliard, OH 43026
Email: [email protected]
Service Area: Hilliard, Dublin, Powell, Upper Arlington, Columbus, Ohio: